Healthy Balance Fitness Refunds Policy
HIIT Boot Camp, Boxing, Running and other face-to-face classes and courses
All Healthy Balance Fitness classes and courses are pre-paid to maximise commitment and motivation. Pre-payment allows us to ensure our participation numbers are not exceeded, and that places are held only for participants who are seriously committed to attending.
Make up classes
You are welcome to attend a make up session for any classes you miss, simply choose another class from our timetable and contact us via email to arrange your replacement session. This is subject to availability and from time to time we may refuse a particular date if numbers exceed maximum capacity. All make up sessions expire at the end of your course, and cannot be carried over into subsequent courses. Refunds will not be provided for sessions missed.
Fitness is about maintaining a regular commitment to exercise, so we don’t cancel due to weather. We are out there rain or shine! In cases of extreme weather – extreme heat or lightning or hail – we reserve the right to cancel the class for your safety. On the rare occasion that we do cancel class you will be offered a makeup class at another location or class time outside of your normal enrolled classes. Refunds will not be provided.
Injury & Illness
Our trainers are experts at modifying classes to cater for different fitness levels, health issues and injuries. If you are unlucky enough to get sick or injured we’ll consult with your allied health professional and alter the classes to ensure they’re safe for you. In most cases you’ll be able to continue training. In the case of serious illness or injury simply ask your GP or allied health professional to provide us with written notice as to how long you cannot exercise.
Changing location or timetable
If your situation changes and your work timetable or new location prevent you from attending, we’re happy to transfer your remaining sessions to a friend or family member. Refunds will not be provided.
Online Running Programs & 6 Week Challenge
Once you sign up for our online running program or 6 week challenge, the course is non-refundable. Please don’t hesitate to contact us with any questions you may have prior to signing up.