Healthy Balance Fitness is an award winning organisation dedicated to the continuous improvement of our programs and services. We’re committed to constantly strengthening our relationship with clients to motivate and empower you to achieve your fitness goals.
Our customer service charter is an expression of this passion and commitment.
What you can expect from us:
Exemplary Customer Service – Our staff will be friendly, helpful and approachable, and will treat you with respect and care. Your needs and concerns will be listened to and valued. All HBF staff abide by our code of conduct and display a high level of professionalism at all times. Our classes will be well planned, fun, efficient, effective, and run on time.
Quality assurance - HBF is a Fitness Australia registered business. We abide by the Fitness Industry Code of Practice.
Safety – All our staff are fully qualified, registered and insured and adhere to our comprehensive risk management plans, policies and systems to guard your safety at all times.
Be treated as family, not a membership number – We’ll know your name, listen to your goals, respond to your needs, and alter your program to suit your level of experience and fitness. If you don’t show up to class you can expect us to follow up.
Everyone is welcome and catered for – Our trainers are experienced at delivering programs to cater for all fitness levels, experience and sizes. Beginners will be supported and guided, while the advanced will be challenged. Everyone will gain results and feel warmly welcomed.
Continuous review and improvement – We will regularly review and improve our processes, programs and service. We seek our clients’ feedback and implement where appropriate.
How you can help us:
You can contact us for enquiries, comments, questions or complaints:
By telephone: Jodie – 0414 288 434
By email: email@example.com
Via contact us on our website www.healthybalancefitness.com.au
Email response – within 48 hours during weekdays, office is closed during weekends. All legitimate emails are answered. If you don’t get a response please resend as your email probably didn’t reach us.
Telephone response – Within 24 hours during weekdays. Office is closed during weekends. Please leave a message and we’ll return your call on the Monday.